Delta Glitch Results in Super Cheap Fares
Delta Air Lines' website erroneously advertised roundtrip fares as low as $20 this morning resulting in hundreds of tickets purchased for well-below market value.
Delta has said that they will honor tickets purchased at the "mistake fare," but had fixed the problem as of 10:45a EST.
Users on various frequent flyer forums began reporting the super-low fares around 9:00a EST this morning, creating an increased traffic demand on Delta's servers, adding to the headache caused by the glitch.
"For a portion of the morning today, some prices on delta.com and other booking channels were incorrectly displayed, resulting in lower than usual fares for customers," the airline said in a statement. "The situation has been resolved, and the correct prices are being displayed. Delta will honor any fares purchased at the incorrect price."
Delta's contract of carriage states that in the event of an "erroneous" fare, " Delta reserves the right to cancel the ticket purchase and refund all amounts paid by the purchaser or, at the purchaser's option, to reissue the ticket for the correct fare." But rules set forth by the Department of Transportation state otherwise, saying that an airline must honor a purchased ticket, mistake fare or not.
Image courtesy Delta Air Lines.